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Easy Returns, Replacement and Exchange Policy


At TheBabyShark, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Please find below the details of the policy, as applicable, for the products sold on TheBabyShark:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

Replacement/Exchange
Replacement/Exchange will take place only in case of
Product Quality issues like:

  • Misprinting

  • Damaged Items Sent.

  • Defective Items Sent

  • Items Lost in Shipment

  • Size mismatch


Please return the product in its original packaging, including all parts and freebies.
When returning a product, please make sure that it is correctly packed.
Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner,
TheBabyShark shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

Once the original product(s) has been received at our Facility and the quality check has been carried out,
your replacement/exchange product will be shipped to your given address, as applicable.

A fixed shipping charge of Rs. 50 shall be levied
if the customer refuses to accept the original order with products eligible for replacement/exchange only
or
if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.

A fixed shipping charge of Rs. 50 shall be levied if Courier Returns occur when the order is undelivered due to below reasons

  • Customer not contactable

  • Incomplete address

  • Future delivery requested by the customer

  • Customer refused delivery

  • Door/premises/office closed


If any or all of the products that were originally part of an order placed using a
coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order.
The benefit of the coupon/offer will also not be included in the refund. However,
in the case of a replacement / exchange, the replacement/exchange order will get the benefit of the same
coupon code/offer that was applied to the original order.

How does Replacement/Exchange work?
In case you face any concerns with the product, you may request for a Replacement/Exchange
(Please include pictures of the defected product along with the original packaging in which the product was received,
showing the shipping label and the customer details on it clearly for verification.),
within the 7 days after the delivery of the products (based on availability).

Once the product has been delivered, you may send us email at contact2thebabyshark@gmail.com,
as long as the window has not expired. 

 

Once submitted, we will validate the request. Upon approval, we will attempt pickup of the original product(s).


Once the original product(s) has been received at our Facility and the quality check has been carried out
,the replacement/exchange product will be shipped to your address.
You may track the delivery of the replacement/exchange Order which we will provide you on your registered email id.

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Return


In case for some reason if you are not satisfied with the product, you may request for a Return ,within the 7 days after the delivery of the products.

You may first send an email to contact2thebabyshark@gmail.com and then send the product to the address given in the email.

 

If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund.

​

Once the original product(s) has been received at our Facility and the quality check has been carried out, the refund for the original product(s) will be processed, as applicable.

​

Please note that the product should be unused, unwashed, untorn with all its original tags intact and should be returned in the original manufacturer / brand packaging (like it was shipped to you),along with its original accessories, user manual, warranty cards (wherever applicable)for refund to be successfully processed, if any of the mentioned return guidelines aren’t fulfilled, we will not be able to process refund for the returned product.

Please note -  [Actual Amount Paid - (Shipping Charges if any + Tax)] will only be refunded.

* Shipping charge + Tax deducted amount will not be refunded. 

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